Just a friendly heads-up: if you're considering a purchase from Croma Select City Walk, tread carefully! I felt compelled to share my recent adventures (or misadventures, rather) with this particular store, which I believe is worth your attention if you’re considering making a purchase there.
Let’s start with the after-sales service, or should I say, the lack thereof? The CSD staff, especially Ritika and Alok, seem to have missed the customer service training entirely. Good luck getting a call back unless you escalate your issue! Perhaps it’s time for management to rethink their hiring choices. If you’re thinking about buying something—anything, really—just remember to keep your proof of purchase handy. You might think that’s standard practice, but at Croma, it seems like it’s the only way to ensure you get any sort of warranty on your product. Don’t be surprised if, after parting with your hard-earned cash, the brand suddenly decides to act like a magician and make your warranty disappear, all thanks to the stellar service (or lack thereof) from Croma.
As for the staff, let’s just say they could use a crash course in communication. I had the pleasure of interacting with two CSD employees, RITIKA and ALOK, and Sales representative KULDEEP who seem to have mastered the art of avoiding customers. If you’re looking for a friendly chat or any sort of assistance, you might find yourself talking to the wall instead.
And let’s not even get started on the management. The managers BHAGAT there take the first call, nod along as if they’re genuinely concerned, and then promptly forget everything. It’s like a game of telephone, except you’re left shouting into the void while they trust their employees—especially RITIKA—over letting a customer voice their legitimate concerns. It’s quite the strategy, really; just ignore the pesky customer and hope they go away.
So, dear friends, if you’re considering purchasing anything from CROMA SELECT CITY WALK, I urge you to think twice or maybe even three times. Save yourself the headache, the frustration, and the inevitable escalation process that seems to be part of the shopping experience there.
In conclusion, I’m writing this REVIEW not just as a disgruntled customer, but as a warning beacon for anyone who values their time and sanity. CROMA SELECT CITY WALK is a place where customer service goes to die, and the only thing that seems to thrive is confusion and frustration. I sincerely hope that management considers a complete overhaul of their staff and provides some much-needed training, but until then, I’d recommend shopping elsewhere.
