Good service

I bought a sony tv from there in March 2024. We wanted to try the place that's why we visited Croma. At the time, it was sold for at best price. We purchased things for 1 Lakh+. When asked about other manufacturers tv, they insisted and gave assurance on the service and quality of the product. It was very good experience at that time so I suggested croma for 2 others and they bought froe there. 3 months later I called them for registering a complaint. The complaint was that tv is being restarting on its own and it has become slow. I called them up, told them the issue they said service team from sony will come. After 2 weeks no one came I called them again. That time they said no such complaints came so they would register a complaint again and said the same. 1 week after that I visited the store, talked very politely to them regarding the issue and still no one came till date to our house for service. They say they are allowed to give phone numbers of service people or of sony. Are they selling faulty products at low rates and give out advertisement that they have the best discounts? Are they giving the contact details of sony because of that? Very bad experience for not only me but for the people I suggested to by products from there. Why are they not treating servicing issues seriously? Is it because their job is to sell the products only? What should be done regarding the issue? We purchased an AC and speakers from there. Is this the kind of treatment we would be getting if we needed help in servicing those also? I think they should not be given even one star rating!

I bought a whirlpool refrigerator today from Croma. It was a fantastic shopping experience! Mr.Athul promptly called me back and helped me with my enquiry over the phone. Mr Kishore helped me with my purchase and he was so patient with me when I had my card issue. He stayed with me more than an hour until finally I got my card to work. Thanks again and I definitely recommend Croma by Tata!

Best Service