Croma - MC Road
Croma - MC Road
- KPB Enclave, MC Road, SH Mount Nagambadam Kottayam - 686006
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- Opens at 10:30 AM
- Call Get Directions
Frequently Asked Questions (FAQS)
- Croma is a multi-brand consumer electronics and appliances retailer, offering mobiles, laptops, TVs, ACs, refrigerators, washing machines, kitchen appliances, audio, gaming, wearables, and accessories from all major national and international brands.
- Yes, Croma is an authorized retailer and reseller for the major national and international brands. As one of India's largest organized multi-brand electronics retailers, it houses hundreds of global and domestic brands such as Apple, Samsung, Sony, LG, Dell, HP and many more.
- Yes. Find your nearest Croma store on croma.com, then call the store directly to check stock and availability before you visit.
- Yes. At Croma, you can see, touch and try before you buy. Our store team is happy to give you a live demo of TVs, laptops, smartphones, appliances, audio and more, so you can pick what suits you best. Just ask for a demo at the store. While demos are available for most products, some categories, such as personal accessories and kitchen accessories, may not be available for a demo.
- Yes, Croma offers EMI options through partner banks and cards, including no-cost EMI on select products and specific periods, subject to bank terms and current promotions.
- Croma stores accept cash, debit/credit cards, UPI, cheque, DD, NEFT, loyalty points, NBFC finance and Croma gift cards; exact options may vary slightly by store.
- Yes, Croma offers exchange offers on eligible old products when purchasing new electronics, with the value assessed based on the product's condition and model.
- Yes, Croma gift cards can generally be redeemed at any Croma store or online, subject to the terms mentioned on the card.
- Yes. You can claim GST input credit by providing your valid company GSTIN and business details at the billing counter before the invoice is generated
- Yes. You can earn and redeem Tata NeuCoins across all Croma stores by simply providing your registered mobile number at checkout.
- Yes, Croma stores offer home delivery on certain product purchases based on your pincode, with timelines depending on the product, location, and any ongoing offers.
- Yes, Croma coordinates professional installation and demo services for eligible appliances, either included with purchase or as a paid add-on depending on the product.
- Yes, Croma has a return policy for eligible products within a specified return window, provided the item is unused, in original packaging, with all accessories, manuals, and tags intact.
- You can report a damaged or defective product to the store or Croma customer care call - (1800-57-27662) soon after purchase or delivery to initiate a replacement, repair, or refund as per policy.
- Store timings can vary slightly by location and season, so it's best to check the specific store's listed hours on Google or croma.com before visiting.
- Yes, Croma has a toll-free customer care line (1800-57-27662) and WhatsApp support (9452594525) for order, product, and service queries in addition to in-store assistance.