Question 1

What products does Croma sell?

Accepted Answer

Croma is a multi-brand consumer electronics and appliances retailer, offering mobiles, laptops, TVs, ACs, refrigerators, washing machines, kitchen appliances, audio, gaming, wearables, and accessories from all major national and international brands.

Question 2

Is Croma an authorised retailer for the brands it sells?

Accepted Answer

Yes, Croma is an authorized retailer and reseller for the major national and international brands. As one of India's largest organized multi-brand electronics retailers, it houses hundreds of global and domestic brands such as Apple, Samsung, Sony, LG, Dell, HP and many more.

Question 3

Can I check product availability at a Croma store before visiting?

Accepted Answer

Yes. Find your nearest Croma store on croma.com, then call the store directly to check stock and availability before you visit.

Question 4

Can I get a demo of a product before buying?

Accepted Answer

Yes. At Croma, you can see, touch and try before you buy. Our store team is happy to give you a live demo of TVs, laptops, smartphones, appliances, audio and more, so you can pick what suits you best. Just ask for a demo at the store. While demos are available for most products, some categories, such as personal accessories and kitchen accessories, may not be available for a demo.

Question 5

Does Croma offer EMI or no-cost EMI options?

Accepted Answer

Yes, Croma offers EMI options through partner banks and cards, including no-cost EMI on select products and specific periods, subject to bank terms and current promotions.

Question 6

What payment methods are accepted at Croma stores?

Accepted Answer

Croma stores accept cash, debit/credit cards, UPI, cheque, DD, NEFT, loyalty points, NBFC finance and Croma gift cards; exact options may vary slightly by store.

Question 7

Does Croma offer an exchange or trade-in program for old appliances or gadgets?

Accepted Answer

Yes, Croma offers exchange offers on eligible old products when purchasing new electronics, with the value assessed based on the product's condition and model.

Question 8

Are Croma gift cards accepted at all stores?

Accepted Answer

Yes, Croma gift cards can generally be redeemed at any Croma store or online, subject to the terms mentioned on the card.

Question 9

Can I get a GST invoice for business purchases at Croma stores?

Accepted Answer

Yes. You can claim GST input credit by providing your valid company GSTIN and business details at the billing counter before the invoice is generated

Question 10

Can I earn and redeem Tata NeuCoins at Croma stores?

Accepted Answer

Yes. You can earn and redeem Tata NeuCoins across all Croma stores by simply providing your registered mobile number at checkout.

Question 11

Does Croma offer home delivery?

Accepted Answer

Yes, Croma stores offer home delivery on certain product purchases based on your pincode, with timelines depending on the product, location, and any ongoing offers.

Question 12

Does Croma provide installation services for appliances like ACs, TVs, and Washing Machines?

Accepted Answer

Yes, Croma coordinates professional installation and demo services for eligible appliances, either included with purchase or as a paid add-on depending on the product.

Question 13

Can I return or exchange a product purchased in-store?

Accepted Answer

Yes, Croma has a return policy for eligible products within a specified return window, provided the item is unused, in original packaging, with all accessories, manuals, and tags intact.

Question 14

What should I do if a product I bought is damaged or defective?

Accepted Answer

You can report a damaged or defective product to the store or Croma customer care call - (1800-57-27662) soon after purchase or delivery to initiate a replacement, repair, or refund as per policy.

Question 15

What are Croma store timings?

Accepted Answer

Store timings can vary slightly by location and season, so it's best to check the specific store's listed hours on Google or croma.com before visiting.

Question 16

Does Croma have a customer care number for support?

Accepted Answer

Yes, Croma has a toll-free customer care line (1800-57-27662) and WhatsApp support (9452594525) for order, product, and service queries in addition to in-store assistance.

Question 17

Can I order a product online and pick it up at a Croma store?

Accepted Answer

Availability of in-store pickup for online orders can vary by location and product, so it's best to check this option at product page on croma.com / tata neu or confirm with your nearest store.

Question 18

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